Policies

International Traffic in Arms Regulation (ITAR)

When purchasing an ITAR restricted item you must be a legal US citizen. Export of the commodities described herein is strictly prohibited without a valid export license.  A statement will appear at the bottom of each restricted product's page indicating export restrictions apply in accordance with the International Traffic in Arms Regulation. 

If additional documentation is required, you will be contacted within 24 hours of placing your order. (Such as but not limited to a completed *ITAR compliance acknowledgement form with your original signature and/or a government issued ID. If additional documentation is requested, your order will not ship until it has been completed.) For more details please click the *ITAR Compliance Acknowledgement Form below.

Export of the commodities described herein is strictly prohibited without a valid export license issued by the U.S. Department of State Office of Defense Trade Controls prescribed in the International Traffic in Arms Regulation (ITAR), Title 22, Code of Federal Regulation, Parts 120-130. 

If requested, please scan or fax the completed form below with your original signature to: 
This email address is being protected from spambots. You need JavaScript enabled to view it. 
or fax (518) 615-1270  

 

How To Return An Item/Cancellation Policy

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 7 days of receipt of your purchase. Please see details and exceptions below.

1. Please email This email address is being protected from spambots. You need JavaScript enabled to view it.  to request a return and we will assign you a RMA number.

2. Send your returned item to the address on your receipt and include the RMA number. 

3. Include in your package a copy of the original receipt and the reason for your return. Your refund will be issued in the form of a personal check made out to the original purchaser upon receipt and inspection of the returned items.

Customer Service:
Telephone: 518-235-9436
Fax: 518-615-1270
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Return Exceptions
Merchandise that has been worn, used, altered, special ordered for color, or helmet orders where samples for sizing were provided, will not be accepted for return or exchange. 

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund.  Original shipping and handling costs are non refundable. Return shipping cost are the responsibility of the customer.

Exchanges
If the item you purchased is not a made to order, special order/custom color, non stock specialty order, or a helmet order where sample sizes were provided, you may exchange your item for a different size or color. If the color is a special order/custom color, then the item is non returnable and non exchangeable. For helmet orders where samples for sizing were provided, exchanges will not be accepted after delivery.

For all other products that are made to order, custom ordered, or non stock specialty orders, cancellation or changes to the order must be done in writing within 48 hours of placing the order. It is the responsibility of the customer to ensure all specifications have been clearly listed with the original order.

Orders must be canceled in writing and sent to: This email address is being protected from spambots. You need JavaScript enabled to view it.. All cancellations are subject to approval and restocking fees of 10% may apply. Made to order, custom orders, or non stock specialty orders which have shipped, are non returnable and non refundable.

Pricing

Pricing and Specifications are subject to change without notice.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, Discover)

Pay Pal

Cashier Check/Money Order

Credit Card Charges
Please note that your credit card charge will appear with our official company name LCEO, LLC. Your credit card will be charged when your item ships, unless requested otherwise. Customers using Pay Pal will be charged when the order is placed. If we are not able to fulfill your order for any reason your credit card will not be charged.  


Mailing Address For Cashier Check/Money Order

Call or email us for the mailing address.  518-235-9436 This email address is being protected from spambots. You need JavaScript enabled to view it.

Make Checks payable to: LCEO, LLC

Delivery-Shipping Policy 

LCEO, LLC ships to United States addresses only. We will deliver to APO and FPO addresses, with the exception of those items that require export documentation. 

If your order was placed on a Saturday, Sunday, or holiday, we will process your order on the next business day. Most orders are shipped within 48 hours Monday - Friday 9am - 5pm EST. If any items on your order are back ordered you will be notified using the email you provided at checkout. Orders which include multiple items may ship separately, with on additional shipping charges.

Special order items such as Ops-Core ballistic helmets may have a delivery time of 16 weeks or more.

Camouflage coatings on custom ballistic helmets have a 45 day delivery period plus a $100 additional cost per helmet.  (Expedited coating service is available upon request for an additional $50 fee per helmet with a 7-10 business day delivery.)

We reserve the right to levy a special shipping surcharge where a large number of items are ordered. Before levying such charges, we will contact you with the proposed amount of the charge. If you do not want to accept the surcharge, we will cancel your order without any penalty to you.

We use the following carriers to deliver our orders:  USPS   UPS

Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates
The rate charged for the shipping of your order is based on the weight, value of your products, and your location. Shipping cost will be listed for your review prior to order completion. 

Back Orders 
If any items on your order are back ordered you will be notified using the email you provided at checkout.  If an item is back ordered we may ship you all items that are in stock unless otherwise requested. We will ship the balance upon receipt with no additional shipping charges.  

Discounts, Offers and Promotions

Shipping Offer Exclusions: *Free standard shipping on orders of custom helmets only. Multiple quantities of the same item may require additional shipping charges.  Applies to the contiguous 48 United States. Some restrictions may apply. Enter code Freeship at checkout. Cannot be combined with any other offers, promotions or discounts. LCEO, LLC reserves the right to modify or discontinue any offers, promotions or discounts at any time. 

We reserve the right to levy a special shipping surcharge where a large number of items are ordered. Before levying such charges, we will contact you with the proposed amount of the charge. If you do not want to accept the surcharge, we will cancel your order without any penalty to you. We will deliver to APO and FPO addresses, with the exception of those items that require export documentation.